How can we help you?
Start
 
What's your name? *

(Name and lastname)
 
What option describes your situation the most?


 
Have you received a confirmation email? *

Make sure to check on spam
     
 
¿In what can we help you? *


 
We will verify as soon as possible if your purchase has been registered to send you the confirmation.

To help us speed up the process, write on the following step the material of the Tot-em you bought.

 
¿What's your order number? *

your order number is in the confirmation email, it will be similar to #14523
 
What do you want to know about deliveries? *


 
What options describes your problem the most? *


 
Your Tot-em comes with a card where you will find a code to insert in the listen to your Tot-em section of our website:
https://www.tot-em.com/escucha-tu-tot-em/

You will also find it at back of the flat Tot-ems

Example: C-A07131, P-A07097, etc
 
Have you received your order? *

     
 
You can find out in our deliveries sections:
https://www.tot-em.com/deliveries/

 
¡Yes! Even though the time and delivery cost vary depending on the country.

You can find out in our deliveries section:
https://www.tot-em.com/deliveries/

 
¡Thanks for letting us know!

Please, describe what's going on in a specific way in the following step.

 
You can pay with any credit card o through Paypal, two payment methods that are completely safe.

 
If you can't pay with your credit card, try the following things: Click on the Paypal button and you will be able to pay with your card through it without having to create an account.

It is a different method of paying directly with your card. And it is completely safe!

Where you able to do it?


*


 
Check if the information you wrote matches your card information. It is also possible that you have exceed your credit card limit or the card has expired.  
Consult with your bank for more doubts about your card.  

¿Did you get it? *

     
 
Which device are you using? *


 
In what can I help you? *

Choose the option that best describes your situation.

 
What would you like to ask us? *


 
Describe to us your problem as specific as possible to see how can we help you.

 
For now, you can only record from Chrome, Firefox or Safari. Try it from one of these browsers. 

Did you manage to do it? *

 
For now, you can only record from Chrome, Firefox or Safari. Try it from one of these browsers. 

Did you manage to do it? *

 
Try following the next steps:

1. Click on Record your Tot-em. 
2. After looking at the gif, click on Start recording and the purple button.
3. Select *Take a picture or a video. 
4. Record a video of less than 15 seconds* with the audio you want. Don't worry about the visual part of the video, we only keep the audio.
5. Click use video *
*
Did it work ? *


 
¡Yes! We have the SSL certificate which  validates that the management of these payments are made through the secure gateway  of pioneer banks in online shopping. 


 
We are sorry, can you tell us in the following step what happened to your Tot-em?

 
We are sorry, let us know what is the code and the message of your Tot-em that you have received to be able to solve the situation as soon as possible.

 
We are sorry, please, describe in the following step exactly what is happening.

 
To be able to send you the purchase receipt, write in the following step your ID number or your company's ID.

 
Write down how many have arrived and how many did you order.

It can happen that manufacturing times vary due to the different materials. We will send them as soon as they are ready. We will check if there has been any mistake.
 
What do you want to know about your order? *


 
You can listen to your Tot-em in:
https://www.tot-em.com/lsiten-tu-tot-em/

You only have to ask us the code of your Tot-em in the following step.

 
Take a look at the Tot-em characteristics inside the "Details" section of every product.

You can find all our products in:
https://www.tot-em.com/collections

 
We are going to try to solve it in a different way, ¿what options describes the most your problem? *


 
You can see the delivery date on your purchase confirmation email.

You can also find out on the following link: https://www.tot-em.com/envios/

 
For peninsular deliveries there is not tracking, Since they are made in less than 24 hours. You will receive an SMS a day before the delivery is done.

For deliveries outside Spain send as an email to soporte@tot-em.com with your complete name and your question in order to provide you with an answer.
 
Yes, But we can only modify it if the order hasn't come out from our offices.

Explain in the following step what changes would you like to make in the delivery address.

 
If you are not present at the moment the product is being delver, the delivery company will contact you to set up a new delivery date.  

In case of a second failed attempt, your order will stay 15 days at the nearest delivery company office.

For deliveries outside Spain send as an email to soporte@tot-em.com with your complete name and your question in order to provide you with an answer.
 
Para pedidos peninsulares:
Si no estás presente en el momento de la entrega, la empresa de transportes MRW contactará contigo para acordar una nueva fecha y hora.
En caso de un segundo intento fallido, tu pedido permanecerá 15 días en la oficina MRW más cercana. *


 
Para pedidos peninsulares:
Si no estás presente en el momento de la entrega, la empresa de transportes MRW contactará contigo para acordar una nueva fecha y hora.
En caso de un segundo intento fallido, tu pedido permanecerá 15 días en la oficina MRW más cercana. *


 
Make sure you allowed access to you microphone, look at the image bellow and try again.
¿Did it work? *


 
It is possible that is happening due to the following reasons: 

- The audio has to be less than 15 seconds
- It must have the following format: .wav, .mp3, .mp4, .ogg, .ac3 ó .aac.

You can change it or change the format in here: http://mp3cut.net/

¿Did it work? *


 
Sometimes the process stops, try it again by reloading the website  (press F5).

¿Did it work?

*


 
Sometimes the process stops, try it again by reloading the website  (press F5).

¿Did it work? *


 
To continue, you only have to write on the box on top the message that you have recorded on your Tot-em and click continue.

 
Once you have made your order, It will be sent directly to manufacturing. But if it hasn't been long since your purchase, it is possible that it hasn't been sent. Is this your case? *

Please, before asking for an exchange, look at your purchase confirmation email to check if you really order the wrong item.

 
Describe in the following step which changes would you like to make.

 
How long it has been since you made your order? *


 
Great, cancelation of order can only be accepted up to 72 hours after the order was made. 

Tell us in the next step why would you like to cancel your order.

 
We are sorry, our cancelation policy doesn't allow to cancel orders after 72 hours of the purchase. As it is already being manufactured exclusively for you and we wouldn't be able to sell it to someone else.

 
This is a weird case, we recommend you trying from another desktop or Android device. 

If you are still not able to record your Tot-em, write to use your situation in the following step and we will take care of it personally. 


 
Have we answered your question? *


 
Have we answered your question? *


 
Have we answered your question? *


 
Tell us about yourself: *


 
Write a breve description about your brand: *

 
¿In which social networks can we find you? *




 
Please, let us know the user name and the number of followers. *

Example. Instagram - @totempartner - 12345 followers
 
Describe in the following step your proposal to get to know you a little bit more.

 
Let us know in the following step your name and your contact to get to know you.

 
Let us know in the following step your question about international deliveries:

 
Tell us: *

Thanks for contacting us, we hope we were able to help you.
Start again
Soon you will receive an email from our customer service department providing a solution to your problem.
Thank you!